TERMS OF SERVICE

OVERVIEW

Welcome to The Pilates Princess! The terms "we", "us" and "our" refer to The Pilates Princess. The Pilates Princess operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). The Pilates Princess is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms affects your statutory rights under applicable UK law, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, colours and product appearance may vary depending on your device and settings.

We do not warrant that the appearance of products will exactly match what is displayed online. However, nothing in this section affects your statutory rights if goods are faulty, not as described, or not of satisfactory quality.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of any products offered.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. The Pilates Princess reserves the right to accept or decline your order at its discretion.

Your order is not accepted until we confirm acceptance. Payment must be received and processed before acceptance.

Please review your order carefully before submitting. Once accepted, orders may not be cancelled except where required under UK law, including your statutory right to cancel within 14 days under the Consumer Contracts Regulations (where applicable).

If we do not accept, amend, or cancel an order, we will attempt to notify you using the contact details provided.

Your purchases are subject to our Refund Policy.

You confirm that purchases are for personal use and not for resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price at the time of order.

Unless stated otherwise, prices may exclude delivery charges and applicable taxes, which will be shown at checkout where required.

You agree to provide accurate billing and payment details and to update them as necessary.

You confirm that:
(i) payment details are accurate
(ii) you are authorised to use the payment method
(iii) charges will be honoured
(iv) you will pay all charges including delivery and taxes

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers or events outside our control.

Risk in the goods passes to you upon delivery, unless otherwise required by UK law. Ownership of goods passes once full payment has been received.

SECTION 6 - INTELLECTUAL PROPERTY

All content within the Services is owned by The Pilates Princess or its licensors and is protected by intellectual property laws.

You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify or exploit any content without permission.

All trademarks, branding, and materials remain our property or that of our licensors.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools which we do not control.

These are provided "as is" without warranties. Use of such tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for third-party websites or content.

Accessing third-party services is at your own risk, and you should review their terms before engaging with them.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

The Pilates Princess is powered by Shopify. All transactions are between you and The Pilates Princess.

Shopify is not responsible for any aspect of sales between you and us.

SECTION 10 - PRIVACY POLICY

Your personal data is handled in accordance with our Privacy Policy [LINK] and applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

SECTION 11 - FEEDBACK

You grant us a worldwide, royalty-free licence to use any feedback you submit.

You confirm your feedback is lawful and does not infringe any rights.

SECTION 12 - ERRORS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if necessary.

SECTION 13 - PROHIBITED USES

You may not use the Services unlawfully, to harm others, or to interfere with functionality.

We may suspend or terminate access if you breach these Terms.

SECTION 14 - AGENTS

Automated tools must comply with our rules and may not access Services without permission.

SECTION 15 - TERMINATION

We may terminate access at any time. Obligations accrued before termination remain enforceable.

SECTION 16 - DISCLAIMER OF WARRANTIES

Services are provided "as is".

Nothing excludes your statutory rights under UK law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for indirect or consequential losses.

Nothing limits liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• breach of your statutory rights

SECTION 18 - INDEMNIFICATION

You agree to indemnify us against claims arising from your breach of these Terms.

SECTION 19 - SEVERABILITY

If any provision is invalid, the remainder remains enforceable.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

These Terms form the entire agreement.

SECTION 21 - ASSIGNMENT

You may not transfer rights without consent. We may assign rights freely.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 23 - HEADINGS

Headings are for convenience only.

SECTION 24 - CHANGES

We may update these Terms at any time. Continued use constitutes acceptance.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms should be sent to:
info@thepilatesprincess.co.uk