Política de envío

Shipping Policy

Thank you for shopping with us. Below you’ll find everything you need to know about how we handle shipping.

Order Processing Times

All orders are processed within 1–5 business days (excluding weekends and holidays).
Because we work with multiple suppliers, some items may be processed and shipped separately.

Shipping Locations

We are based in the United Kingdom and currently ship to:

  • United Kingdom

  • United States

  • Selected international destinations

Shipping availability may vary depending on the product and supplier.

Multiple Suppliers & Split Shipments

We partner with trusted suppliers through Shopify Collective and Print-on-Demand services. This means:

  • Your order may arrive in separate packages

  • Items may be shipped from different locations, including the UK, US, or other international warehouses

  • Each package will have its own tracking information where available

Shipping Costs

Shipping costs are calculated at checkout and vary depending on:

  • Product type

  • Supplier location

  • Delivery destination

Please note:

  • Some products may have higher shipping fees if shipped internationally (e.g. from the US to the UK)

  • If your order contains multiple items from different suppliers, shipping costs may be combined

Estimated Delivery Times

United Kingdom:

  • 2–7 business days

United States:

  • 3–10 business days

International Orders:

  • 7–21 business days

These are estimates only and may vary depending on the supplier and courier.

Customs, Duties & Taxes

For international orders:

  • You may be required to pay customs fees, import duties, or taxes upon delivery

  • These charges are the responsibility of the customer and are not included in our prices or shipping fees

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking details (if available).
If your order is shipped in multiple packages, you will receive separate tracking numbers.

Delays

While we aim to deliver your order within the estimated timeframes, delays can occur due to:

  • Customs processing

  • Courier delays

  • High demand periods

We appreciate your patience and understanding.

Incorrect Addresses

Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Missing Packages

If your order has not arrived within the estimated timeframe, please contact us and we will do our best to assist you.

Contact Us

If you have any questions about your order or shipping, please contact us at: info@thepilatesprincess.co.uk

Thank you for supporting our business