Politique d’expédition

Shipping Policy

Last Updated: 16 September 2026

Thank you for shopping with us. Below you'll find everything you need to know about how we handle shipping.

Order Processing Times

All orders are made to order and processed once placed. Processing times vary slightly depending on the specific product ordered, as different items are produced by different production partners. Most orders are processed and dispatched within 1–5 business days of being placed, though this can occasionally take longer during busy periods, holidays, or if an item needs to be restocked. If your order hasn't shipped within 5 business days, please contact us for a status update.

Shipping Locations

We currently ship to addresses within the United Kingdom only.

Multiple Suppliers & Split Shipments

Because our products are made to order through a network of UK-based production partners, please note:

  • Your order may arrive in separate packages if it contains multiple items
  • Each package will have its own tracking information where available

Shipping Costs

Shipping costs are calculated at checkout and vary depending on:

  • Product type
  • Shipping method selected

If your order contains multiple items, shipping costs may be combined into a single charge.

Estimated Delivery Times

Delivery times are in addition to the order processing time above. As a general guide:

  • Standard UK delivery: 2–5 business days after dispatch
  • Total estimated time (processing + delivery): approximately 3–10 business days from order to arrival

These are estimates only and are not guaranteed. Actual delivery times depend on the specific product ordered.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking details where available. If your order ships in multiple packages, you'll receive separate tracking numbers for each.

Delays

While we aim to deliver within the estimated timeframes above, delays can occur due to:

  • Courier delays
  • High demand periods (e.g. holidays)
  • Stock availability

We appreciate your patience and understanding.

Incorrect Addresses

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Missing Packages

If your order hasn't arrived within the estimated timeframe, please contact us at info@thepilatesprincess.co.uk and we will do our best to assist you.

Contact Us

If you have any questions about your order or shipping, please contact us at:
info@thepilatesprincess.co.uk

Thank you for supporting our business!